In this post, we share step-by-step tips on how to install the Motorola Upgrade Assistant on your Windows PC or Mac if the Over-the-Air (OTA) update option on your phone is unsuccessful.
If the update fails to install, please refer to the Software Update - Software Upgrade / Repair Assistant for assistance.
You will find the most recent phone software update on the Software Upgrade Assistant (SUA)/ Software Upgrade Assistant (SRA) tool at most 7 days following the release of a new software update.
This information is only valid for all Motorola devices produced after 20th August, 2013.
System Requirements for Motorola Software Upgrade Assistant (SUA)/ Software Upgrade Assistant (SRA)
Operating System: For PC, Windows 7 and later versions, or Mac OS 10.6 and later operating systems
Storage Requirement: Minimum of 5GB of available computer storage for storing the Update File
Others: Stable Internet connection and USB cable
You can also install this update via the Windows or Macintosh download sites.
How to Install Motorola SUA/SRA on Windows PC
Switch on your phone, unlock it and connect it to your PC via a USB cable. You should see an AutoPlay pop-up should open automatically on your computer.
Once connected, if available, please ensure you enable the CD-ROM feature on your device.
If the Autoplay pop-up doesn't show on your computer, you may visit www.motorola.com/verizonsoftwareupdatewin to download the software.
On your device, swipe down on the status bar which is located at the top of the screen.
Select the USB connection option.
Select Software Installation mode.
From the AutoPlay pop-up window, click Install Verizon Software Upgrade Assistant for Motorola.
If the AutoPlay pop-up window doesn’t show, open Windows Explorer, then click CD Drive Installer and double-click the setup.exe file to launch.
Once the download process is successful, the Assistant automatically checks for software updates.
Click Yes to download and install the Software Upgrade Assistant.
On the Welcome screen, click Next.
To continue, review the Terms and Conditions, click “I accept the agreement”, then click Next.
On the Select Destination Location screen, select the desired location or leave it as is and then click Next.
On the Select Additional Tasks screen, click the Create a desktop shortcut checkbox if desired, then click Next.
On the Ready to Install screen, click Install.
When the installation process is complete, click the "Launch Software Upgrade Assistant" checkbox, and then click Finish.
After this, the Software Update - Software Upgrade / Repair Assistant will launch automatically. Follow the instructions to complete the software update.
How to Install Motorola SUA/SRA on Macintosh
Switch on your phone on, unlock it and connect it to your computer via a USB cable. An AutoPlay pop-up should open automatically on the computer.
Ensure you enable the CD-ROM feature on the device once connected.
If Autoplay pop-up doesn't show automatically on your computer, proceed to www.motorola.com/verizonsoftwareupdatemac to download the software.
Swipe down on the status bar which is located at the top of your device.
Tap the USB connection pop-up.
Tap “Software Installation mode”.
From the Installer screen, double-click the “Install Verizon Wireless Assistant” icon.
Click “Yes” to download and install the Software Upgrade Assistant.
On the Introduction screen, click Continue.
Review the Terms and Conditions, then click Continue.
On the Installation Type screen, click Install.
If your computer uses a password, enter the password then click Install Software.
When the installation process is complete, click Close.
Following a successful installation, the Software Update - Software Upgrade/Repair Assistant will launch automatically. Follow the instructions to complete the software update.