grow your phone store now

Step by step guide to 10X sales & repairs,
from over 500 repair shop owners.

Download your FREE copy now!

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6 Ways How this eBook Helps you Grow

Improving your phone repair shop sales and repairs.

Manage finances & Profits

What repair parts to keep in stock

Organize your store with a POS

Grow with digital marketing

Social media strategies

How we can help you

Don't just take our word for it!

Frequently Asked Questions

Credit & Debit Cards

We accept credit or debit cards including Discover, American Express, Visa, and MasterCard.

If you’re paying with credit or debit card, your statement will display a charge from ' Bros Phoneparts '. If you decide to use your credit card, you will be billed in USD Currency. Also, your credit card company will bill you in your local currency. This will be in accordance with the current exchange rate.

For now, we do not accept prepaid gift cards.

PayPal

We also accept PayPal payment. You can sign up to get an account here.

To ensure fast service and security, we may ship an order to the address that is eligible for PayPal Seller Protection. Ensure that the address you provided on PayPal is the shipping address that you provided to Bros Phoneparts. If there is a disparity, your order may be delayed until essential verification is provided.

Apple Pay

We are accepting Apple Pay. To discover more about Apple Pay and how it functions, click here.

Zelle (Quick Pay)

For your convenience and faster payment process, we offer instant bank transfers through Zelle.

Simply follow these steps;

1. Select the Zelle option on the checkout page and we’ll give you the necessary information for the transfer.

2. When submitting the payment, write your order number as reference.

3. Once we have received and confirmed your payment, your order will be ship out immediately.

Our shipping services extend to all 50 states (including PO/APO/FPO/DPO and US territories addresses).

At this period, we cannot ship your batteries purchases to territories outside of the contiguous United States. You can learn more here.

Shipping Options

Note that at Bros Phoneparts, we offer different levels of shipping categories. All available options will be displayed during checkout. If it's not included or declared present, the option is not available. We currently ship with UPS, USPS, and FedEx.

Standard

Although our standard shipping is the cheapest method available, it's also the laziest one. Typically this method takes 3-5 business days to be delivered. However, it is not guaranteed. It largely depends how much they feed the pack mule before they proceed for delivery. If you haven't gotten your purchase by the estimated delivery date, monitor the tracking number that is present in your order history for any alerts, notification, or delivery updates.

Guaranteed (Bros Phoneparts Recommends!)

Are you not satisfied with the small dash between the 3-5 days on standard shipping category? This shipping method will certainly deliver your purchase by the date provided by the carrier. If you run into an issue, or the package is not delivered on time, check the tracking details. Please contact us if you need further assistance..

Express

If you prefer a faster operation, this may be the shipping category for you. Express is guaranteed to deliver your package by the end of the delivery day agreed by the carrier. This is our best shipping method for both efficiency and speed.

Express AM (Bros Phoneparts Pro Members Only)

"I needed that package yesterday!" is the words of buyers selecting this shipping option. It is our fastest shipping method. Moreover, it may be considered a variation of ludicrous speed. The package will get to you by the morning of the delivery date provided by the carrier. This shipping method is not available in all areas. And may ship UPS.

To see our contact details, choose the ‘Contact Us’ icon located on the homepage. You can send an email to support@brosphoneparts.com. For further assistance placing your order please call +1-845-305-5854.

Brosphoneparts.com sources high-quality replacement and repair parts for mobile products including, but not restricted to, Apple, LG, Samsung, HTC, and Moto ("Products"). These parts that we source for are tested for quality, functionality, and compatibility with the Products we have. However, these parts are not always original parts or Products. Brosphoneparts.com may sell different variations of quality grades of these parts including, but not limited to: OEM, Generic, semi-OEM, aftermarket, refurbished, and others that are new, almost new, or in used condition.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Our Returns policy is available here: https://brosphoneparts.com/return-and-refund-policy/

Please contact us via email (support@brosphoneparts.com) and provide the following information:

1. Brosphoneparts.com Order number (#)

a. This is a five-digit number that you'll receive in your email and you will also find on your Order History.

b. If you placed an order through one of our other online selling platforms like eBay or Amazon, do well to follow the return instructions provided by that platform. You can then initiate the return process from your order history as we approve your request on our part.

2. List the item(s) you want to return

a. Do well to refer to the item by its unique item code or part number.

b. Specify the quantity if you wish to return multiple items.

3. State the reason for returning the item (s)

a. Specify is you no longer need the item or if a part is not working fine. Also add if you ordered the wrong part accidentally. These details will be recorded for future purposes.

b. The importance of stating your reason for return is that it tells us the condition we’ll expect to receive the item. It also informs of quality issues which will be communicated by our Quality Control department.

4. A valid email address

a. The email address you enter when you create your account will receive our automated emails. Also, we will send you the details and return instructions via email. So, kindly verify the email address before sending your request.

b. Our Returns department will contact you via email once your request has been reviewed, and if you get a refund.

Once this information is intact and you're ready to submit your return request, send an email to support@brosphoneparts.com

We respond to return requests within 1-2 business days. However, we may require additional processing time during Holidays. Kindly monitor your email inbox. Please do well to check your Spam/Junk folder if you hear nothing.