Our warranty and return policies are designed with our customer’s best interests in mind. With that being said, BrosPhoneParts does reserve the right to change or modify our policies at any time. Every return and warranty claim is received, processed, and accepted on a case-to-case basis contingent on the circumstances on which the return was received.
Returns
Returns are an inevitable part of this business. After many years as a small retailer dealing with large wholesalers we grew to despise many of their return policies. That's why here at BrosPhoneParts we don’t believe in “Re-Stocking Fees”. That's right, you just handle the shipping, and we handle the rest.
- All parts, tools, and accessories are subject to a 30-Day Return Policy.
- Any item received over 30-Days ago is no longer eligible for return.
- We provide shipping labels for all returns, and shipping costs are simply deducted from the remaining store credit after the part is received by us.
- All customers are required to cover shipping *both ways on all non-defective product returns.
- We do not process exchange or refunds; if you ordered the wrong parts or no longer have a need for them, you must return the parts and then utilize the resulting credit to order the new ones.
- All returns will be credited within 48 hours of the package arriving at our processing facility. Guaranteed.
Warranties
All BrosPhoneParts account holders benefit from our Lifetime Warranty on most products. If a part or tool is found to be defective (i.e. LCD malfunction), BrosPhoneParts pledges to replace that product at no cost to you. We also pay for the shipping both ways. If for any reason the part(s) you send us is currently out of stock, you will receive a store credit within 48 hours of us receiving it. All warranty claims are subject to inspection and testing by BrosPhoneParts to deem eligibility.
- All products claimed under the warranty will simply be replaced. The only instance in which you will receive a store credit is in the case that the product is no longer in stock.
- All warranty claims are subject to inspection and verification by our staff.
- Accessories, electronic tools, and batteries are subject to a 90-Day warranty.
